When will my order arrive?

Most orders are shipped out within 1-3 days with USPS First Class Mail. These can take up to 5-9 business days to arrive depending on distance and your postal service in your area once they have been shipped. If you placed a larger order, it ships with USPS Ground.

Where can I find tracking information?

Tracking emails will be sent automatically to the email you entered at checkout or was autofilled at checkout. They will be coming from LetterTrack. They frequently are sent to the spam folder, so check there first if you aren’t seeing them.

These are not a true “tracking number” because that would cost more than the item in most cases, but these are highly accurate and based off of scans at destination points along the route. All the info comes from the USPS scans as it moves through the system, just like Informed Delivery.

First Class mail can sometimes take a few extra days for the initial scan to show up, so don’t worry if you don’t see any initial updates.

What if my stickers don’t fit?

The stickers were designed specifically for the official National Mah Jongg League card, and we’ve had every customer successfully use them on League-issued cards. If the stickers don’t fit, there are two common reasons:

1. You ordered the wrong size.

The National Mah Jongg League offers two card sizes:

• Large Card: Measures 6⅛" × 4¾" and says $15 on the front.

• Standard Card: Measures 5⅛" × 4" and says $14 on the front.

Please compare your card to your order to be sure you selected the correct size.

2. Your card is not an official National Mah Jongg League card.

Line ID Stickers are designed to fit only authentic National Mah Jongg League cards. Unfortunately, they are not guaranteed to fit unofficial reproductions or counterfeit versions.

If you purchased your card from Amazon or another third-party marketplace, it may not be an official NMJL card. We recommend purchasing directly from the National Mah Jongg League or an authorized retailer to ensure proper fit.

What do I do if LetterTrack says the items have been delivered but they haven’t arrived?

LetterTrack receives its tracking updates directly from USPS, so the information is generally very accurate. However, on occasion, USPS marks an item as "delivered" a day or two before it actually arrives. If this happens, we recommend waiting 1–2 business days before contacting us.

In the meantime:

• Check your mailbox carefully for a 5" x 7" brown kraft envelope with a white shipping label.

• Ask anyone else in your household if they may have brought it inside.

• If you use a mail forwarding service, PO Box, apartment mailroom, or shared mailbox, check with them as well.

If your order still hasn't arrived after 2 business days, please reach out through the contact form, and we'll be happy to help.

Do you offer wholesale or instructor bulk pricing?

Absolutely! If you are interested in bulk pricing, please contact me at sarah@mamabearmahjong.com and I will send you the link to our bulk pricing page.

How do I get custom Line ID Stickers with my brand/event/tournament colors?

Custom colors are so fun! The order minimum for customization is 50 stickers, one size. Email me at sarah@mamabearmahjong.com for a link to the bulk pricing page.

If you'd like a custom color combination, I'll need two colors:

• One for the exposed hands

• One for the concealed hands

For the best results, please choose colors that:

• Aren't too close to white (since the numbers themselves are white)

• Have enough contrast with each other so they're easy to distinguish

After placing your order, please email me your order number along with the CMYK values for each color.

Standard wholesale orders typically ship within 3 business days, while orders with custom colors require at least one week for production before shipping.

For local Waco area events, what is included in a private event?

I bring everything to you - and I mean everything! If you want to host in your home, I bring tables, tablecloths, tiles, racks, mats, accessories, instruction manuals, and more! All I need from you is the date, location, and head count! If you have absolute beginners, we can cover Mahjong 101 content, or gear it more towards open or guided play, depending on your event!

Why should I play Mahjong?

Mahjong is a game of connection. It is social, interactive, and competitive. It never gets boring! There are over 1000 permutations of ways to win on this year’s League card alone. But it isn’t simple - that’s what keeps people engaged! There are always new challenges and new strategies to try! If you try it, you might just end up with a new favorite hobby!

What is covered in Mahjong 101?

Mahjong 101 includes ALL the basics of game play. We talk about the history of the game, introduce tiles and all the suits, introduce the card and how to read it, and begin basic game play. In a fun, encouraging setting, you’ll go from absolute beginner to confidently understanding the fundamentals of play. We’ll cover everything from the tiles to set-up to the basics of game play. By the end, you’ll be ready to join a game, connect with others, and enjoy the thrill of calling "Mahjong!"

What is covered in Mahjong 102?

Mahjong 102 reviews the basics of play, but delves deeper into strategy, Charleston tips, and pivoting.

We will focus on:

• strategies for effective game play

• scoring and payouts

• specifics of National Mah Jongg League rules

• the basics of tournament play

• 2 player (Siamese) Mahjong

• 3 player Mahjong

• suggestions for hosting games and proper mahjong etiquette

This lesson will conclude with guided play!